I haven’t gotten to my massage yet but if there customer service is a 10/10 I can’t wait to see how my treatment goes.
Was talking to a girl today lynn through emails and she couldn’t of been more helpful, friendly & patient.
Looking forward to seeing them soon.
I bought a Groupon from this spa for my friends birthday. She called on the morning of her appointment to say that she had covid symptoms, asking if she could reschedule. They told her that she couldn’t reschedule because she hadn’t given them 24 hours notice. They told her she could have a later appointment the same day instead (of course she would still have covid symptoms later that same day). Or give the appointment to a friend (of course this wasn’t very realistic because it was last minute). When I emailed them to ask if they would be willing to reschedule since my friend did the right thing by not coming to her appointment so as not get staff or guests sick with covid, they told me that their policy was 24 hours. In light of the more contagious omicron variant I am appalled that they have not amended their cancellation policy in order to prevent the spread of covid. Would they have preferred that my friend come in and get guests and staff sick? By not being flexible under these types of circumstances, it is a health and safety risk because it says to the client “you can either miss out on your money and appointment or you can keep quiet and come in for yo ur appointment”. It’s not safe! Not only that, but a spa which delivers good treatments will always ensure excellent customer service too, but I have had nothing but trouble from the Merrion Day Spa while trying to reschedule my friends birthday gift appointment. I can only imagine what it is like when you actually step foot in the door. Absolutely appalling.
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About This Deal
What’s included: one or two cryotherapy sessions
Valid Tuesday - Friday 10 a.m. - 8 p.m.
Surcharge of €10 per person for Sat-Sun bookings payable directly to the salon.
What is cryogenic lipolysis?
Harnessing the power of low temperatures, this treatment aims to help contour bodies when used in conjunction with a healthy lifestyle. A therapist works a high-tech probe over the selected area, applying vacuum suction which creates a warm and then a cold sensation as the treatment takes effect.
Expires 4 months after purchase. Limit 1 per person, may buy 2 additional as gifts. Booking required, book online at https://merrionspa.com/ and provide security code. Present Groupon on arrival. 72-hour cancellation policy. Refreshments available. Surcharge of €10 per person for Sat-Sun bookings payable direct to the salon. Cannot be combined with any other offer or promotion. Valid Tue-Fri 10am-8pm. Valid for option purchased only. .
About Merrion Day Spa
Located just next to Merrion Square, Merrion Day Spa specialises in beauty and wellness treatments ranging from massages and waxing to facials and mani-pedis. A team of trained beauticians and therapists are always on hand to provide expert guidance and advice, striving to satisfy customers' requirements.