In accordance with the EU's Digital Services Act, Groupon is obliged to report on the average number of monthly active recipients across the EU every six months.
Between 1 August 2025 and 31 January 2026, Groupon's average number of monthly active recipients was 16,139,547. This number is made up of people visiting the website as well as merchants and advertisers that Groupon works with.
Please note the figure does not exclude the following:
- non-EU based visitors to Groupon's EU websites
- Visits by the same user using a different device. For example, a user accessing Groupon's website both via a computer and the Groupon app would be counted twice
- Merchants working with Groupon in more than one country. For example, a merchant working with Groupon in two countries would be counted twice
Contact details
Contact email address for national regulatory authorities and website users:
regulatorycompliance@groupon.com
Out-of-court disputes
If Groupon deletes any of your content from this website or suspends or limits your access to its services, you have six months in which to register a complaint. If Groupon does not reverse its decision you may make use of a certified out-of-court dispute body.
Transparency Report
Reporting period: 1 January 2025 – 31 December 2025
Orders from Member State authorities under the Digital Services Act
During the reporting period, Groupon received the following orders:
- Orders to act against illegal content: 0
- Orders to provide information: 0
Illegal content notices from third parties relating to listings
During the reporting period, Groupon received the following notices:
- Total number of notices: 611
- Of which received from trusted flaggers: 0
Our team assessed these notices and determined that 526 of them were either spam, incomplete or wrong queries, or standard customer queries, and redirected the concerned users to the relevant contact channel where necessary. The total number of genuine notices regarding alleged illegal content received during the reporting period was 91.
- Number of notices by type of alleged illegal content:
- IP infringement: 85
- Actions taken on the basis of law: 0
- Of which via automated means: 0
- Actions taken on the basis of Groupon’s Terms and Conditions: 69
- Of which via automated means: 0
- Non compliant products: 1
- Actions taken on the basis of law: 0
- Of which via automated means: 0
- Actions taken on the basis of Groupon’s Terms and Conditions: 0
- Of which via automated means: 0
- Scam/fraud: 5
- Actions taken on the basis of law: 0
- Of which via automated means: 0
- Actions taken on the basis of Groupon’s Terms and Conditions: 1
- Of which via automated means: 0
Moderation of user-generated content (UGC): customer reviews
Our platform allows users to post reviews on deals purchased. We filter customer reviews to support compliance with our policies and applicable law. We do not edit customer reviews once they are published but we may remove them in limited circumstances.
During the reporting period, Groupon engaged in no content moderation actions on its own initiative.
Automated moderation: We use automated, keyword-based filtering designed to block reviews containing curse/profanity terms from being published. We do not currently have a reliable metric for the number of reviews automatically blocked by this filter.
Complaint handling system
Users who believe their review or other content was moderated in error can contact Customer Support at: https://www.groupon.ie/faq.
During the reporting period, Groupon received no complaints against any decision taken.