Complaint-handling

The below table sets out details of the main types of complaints made to Groupon’s merchant services department by or on behalf of merchants it promoted on the www.groupon.ie website between 12 July 2020 to 11 July 2021. 


Complaint type

Number of complaints

Average processing time (hours)

% of complaints resolved with one response

Alleged missing payments

8

1011

75%

Alleged incorrect/missing invoices

1

0

100%

Querying customer refunds

2

1

100%

In addition, 5 payment disputes were handled by Groupon’s reconciliations team.  Of these disputes, 4 were resolved by Groupon agreeing to pay out.