Complaint-handling
The below table sets out details of the main types of complaints made to Groupon’s merchant services department by or on behalf of merchants it promoted on the www.groupon.ie website between 12 July 2021 to 11 July 2022.
|
Complaint type |
Number of complaints |
Average processing time
(hours) |
% of complaints resolved
with one response |
|
Alleged missing payments |
3 |
15 |
100% |
|
Alleged incorrect/missing
invoices |
2 |
0 |
100% |
|
Querying customer refunds |
6 |
12 |
100% |
In addition, 4 payment disputes were handled by Groupon’s reconciliations team. Of these disputes, 2 were resolved by Groupon agreeing to pay out.