Key Rights Under Directive EU 2015/2302
will receive all essential information about the travel package before
concluding the package travel contract.
is always at least one trader who is liable for the proper performance of all
the travel services included in the contract.
are given an emergency telephone number or details of a contact point which
they can use to get in touch with the organiser or the retailer.
may transfer the travel package to another person, on reasonable notice and
possibly subject to additional costs.
price of the travel package may only be increased if specific costs rise (for
instance, fuel prices) and if expressly provided for in the contract, and in
any event not later than 20 days before the start of the travel package. If the
price increase exceeds 8 % of the price of the travel package, the traveller
may terminate the contract. If the organiser reserves the right to a price
increase, the traveller has a right to a price reduction if there is a decrease
in the relevant costs.
may terminate the contract without paying any termination fee and get a full
refund of any payments if any of the essential elements of the travel package,
other than the price, are changed significantly. If before the start of the
travel package the trader responsible for the travel package cancels the travel
package, travellers are entitled to a refund and compensation where
may terminate the contract without paying any termination fee before the start
of the travel package in the event of exceptional circumstances, for instance
if there are serious security problems at the destination which are likely to
affect the travel package.
travellers may at any time before the start of the travel package terminate the
contract in return for an appropriate and justifiable termination fee.
after the start of the travel package, significant elements of the travel
package cannot be provided as agreed, suitable alternative arrangements will
have to be offered to the traveller at no extra cost. Travellers may terminate
the contract without paying any termination fee, where services are not
performed in accordance with the contract and this substantially affects the
performance of the travel package and the organiser fails to remedy the
are also entitled to a price reduction and/or compensation for damages where
the travel services are not performed or are improperly performed.
organiser has to provide assistance if the traveller is in difficulty.
the organiser or, in some Member States, the retailer becomes insolvent,
payments will be refunded. If the organiser or, where applicable, the retailer
becomes insolvent after the start of the travel package and if transport is
included in the travel package, repatriation of the travellers is secured.
Contact details for the entity in charge of the insolvency protection can be
found on the deal page for the relevant travel package.
(EU) 2015/2302 as transposed into national law in Ireland