ACUPUNCTURE AND HERBAL HEAL LIMITED, Dublin

Thank you very much for sharing your feedback. We are truly sorry that your experience was not as relaxing as you had hoped. When you visited, we explained that electro-acupuncture is designed as a therapeutic treatment, for example for sinus conditions or pain relief, and it is not suitable if the main goal is anti-stress or relaxation. Some level of discomfort can be expected, and we understand this may have affected your experience. We also regret that our environment did not meet your expectations on this occasion, and we are working to improve both soundproofing and cleanliness to ensure a better experience for our clients. As a gesture of goodwill, we would like to invite you back for another electro-acupuncture session at no charge. We hope this will give us the opportunity to provide you with the benefits of this treatment as intended. Thank you again for your comments — they are important in helping us improve."