Choose from Three Options

• €39 for 1st Line IT Support course bundle (97% off)
• €49 for 2nd Line IT Support course bundle (99% off)

• €59 for 3rd Line IT Support course bundle (99% off)

• Expert instructor-led training
• Visual demonstrations and multimedia presentations
• Social learning and networking
• Flash cards and educational games
• Navigation and controls
• 12-month access

1st Line IT Support Course:

Module 1

• Introduction
• Computer System Components
• Storage Devices
• Device Connections and Interfaces

Module 2

• Personal Computer Operating Systems
• Windows Control Panel Utilities
• Command Line Tools
• Windows Security Settings
• Windows Operating System Tools

Module 3

• Basic Maintenance Tools and Techniques
• Electrical Safety
• Environmental Safety and Materials Handling

• Professionalism and Communication

• Full course information listed here

2nd Line Support Course:

• Includes CompTIA A+, CompTIA N+, MCSA 2012 and Security + certification.

• Full course information found here

3rd Line Support Course:

Module 1 – Introduction to Networking

• Building a Simple Network
• Understanding the Host-to-Host Communications Model
• Local Area Networks LANs
• Need for Switches
• Operating Cisco Software
• Managing Cisco IOS Configurations
• Improving the User Experience
• Switch Installation
• Basic Switch Configuration
• Initial Startup Status
• Ethernet and Switch Operation
• Lab Topology Diagram Lab Overview
• Troubleshooting Common Switch Media

• Troubleshoot Connectivity Lab Overview

• Full course information listed here