I haven’t gotten to my massage yet but if there customer service is a 10/10 I can’t wait to see how my treatment goes.
Was talking to a girl today lynn through emails and she couldn’t of been more helpful, friendly & patient.
Looking forward to seeing them soon.
I bought a Groupon from this spa for my friends birthday. She called on the morning of her appointment to say that she had covid symptoms, asking if she could reschedule. They told her that she couldn’t reschedule because she hadn’t given them 24 hours notice. They told her she could have a later appointment the same day instead (of course she would still have covid symptoms later that same day). Or give the appointment to a friend (of course this wasn’t very realistic because it was last minute). When I emailed them to ask if they would be willing to reschedule since my friend did the right thing by not coming to her appointment so as not get staff or guests sick with covid, they told me that their policy was 24 hours. In light of the more contagious omicron variant I am appalled that they have not amended their cancellation policy in order to prevent the spread of covid. Would they have preferred that my friend come in and get guests and staff sick? By not being flexible under these types of circumstances, it is a health and safety risk because it says to the client “you can either miss out on your money and appointment or you can keep quiet and come in for yo ur appointment”. It’s not safe! Not only that, but a spa which delivers good treatments will always ensure excellent customer service too, but I have had nothing but trouble from the Merrion Day Spa while trying to reschedule my friends birthday gift appointment. I can only imagine what it is like when you actually step foot in the door. Absolutely appalling.
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About This Deal
What’s included: choice of one 30-minute and one 50-minute treatment, initial consultation, relaxation with a glass of Prosecco, tea or coffee and fruit
Choice of 30-minute treatment includes: mini facial | reflexology
Choice of 50-minute treatment includes: deep tissue | aromatherapy | Swedish massage
Option to upgrade to hot stone massage for a supplement subject to availability.
€10 surcharge for Saturday and Sunday bookings.
Expires 4 months after purchase. Limit 1 per 1 or 2 people, may buy 1 additional as a gift. New customers only. Booking required at least 24 hours in advance, book online at (01) 612 7933; provide Groupon code. Present printed Groupon on arrival. 48-hour cancellation policy. Must be 18 or older with a valid ID for alcohol. Valid for a choice of one 50-minute treatment and one 30-minute treatment, tea, coffee or a glass of Prosecco and a portion of fruit per person. Total treatment time is 80 minutes for the two treatments and 10 minutes of relaxation. Consultation included. €10 surcharge for Saturday and Sunday bookings. Entire voucher must be used in 1 session, and in the case of the 2 person voucher, both parties must attend at the same time. Valid Mon-Fri 10am-8pm. Valid for option purchased only.
About Merrion Day Spa
Located just next to Merrion Square, Merrion Day Spa specialises in beauty and wellness treatments ranging from massages and waxing to facials and mani-pedis. A team of trained beauticians and therapists are always on hand to provide expert guidance and advice, striving to satisfy customers' requirements.